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Advice and Frequently Asked Questions

Ariel

Where can I find more detailed information on how to use Ariel stain remover powders and spray?
There are more detailed instructions on how to use the products next to each product on the Ariel page of this website.

Are Ariel stain remover powders and spray safe for all fabrics?
Ariel Stain removers are safe for colourfast washable fabrics. If you’re unsure about the fabric, we suggest testing an inside seam for colourfastness. Always wash the garment according to care tag instructions and never use on any garment bearing the Do Not Bleach or equivalent symbol. If you require added assurance for coloured fabrics, please use stain remover powder specifically for coloured fabrics.

Is Ariel Stain Powder/Stain Spray suitable for use on wool and silk garments?
Ariel Stain Removers are suitable for use on mixed fibres, but we would not recommend using them on delicate pure wools and silks, leather, upholstery, dry clean only garments or finished/ coated surfaces.

Do Ariel stain remover powders and spray work on all stains?
Ariel stain removers work on a wide range of stains including fresh food and drink stains, ketchup, BBQ sauce, fruit juice, tomato juice, coffee, chocolate, tea and wine. Some stains may need a repeat application.

I've used the Ariel stain remover powders and spray and it hasn't worked.
Some stains can be harder than others to remove and may require more than one treatment.

Someone has swallowed Ariel stain remover powders or spray - what do I do?
Call the following emergency number (+44 (0) 186 5407 333) and our 24-hour specialist team will be able to advise. If there is no time to do this, go straight to A&E and take the product packaging with you. Medical staff can then call the 24-hour number to find out more information on the ingredients. These can also be downloaded on the product pages and resources page on this website.

Someone has got Ariel stain remover powders or spray in their eyes, what do I do?
Rinse eyes gently and thoroughly with clean water for several minutes. Remove contact lenses if present and easy to do and then go to A&E, taking the product packaging with you. Medical staff can then call the 24-hour number (+44 (0) 186 5407 333) to find out more information on the ingredients. These can also be downloaded on the product pages and resources page on this website.

Someone has had an adverse skin reaction to a product - what do I do?
Do not continue using the product. If a product has come into direct contact with skin it may cause a reaction. Rinse the skin thoroughly with clean water for 10 minutes. If there is still a reaction after 30 minutes, visit your GP or A&E and take the product packaging with you. Medical staff can then call the 24-hour number to find out more information on the ingredients. These can also be downloaded on the product pages and resources page on this website.

What is in Ariel stain remover powders and spray?
Our stain remover powder and sprays contain a unique blend of ingredients that are designed to tackle a wide range of everyday stains.

Safety Data Sheets for all products are available below in the Ingredients Data Sheets tab as downloads or please call our customer services team on +44 (0) 113 3855 618 and we will be happy to email or post copies to you.
 
Are optical brighteners used in the Ariel stain remover powders and spray?
We only use optical brighteners in the Ariel Ultra Oxi Brighter Whites

Do Ariel stain remover powders and spray contain bleach?
Ariel stain removers do not contain chlorine bleach. Instead, it uses an oxygen based formula, which helps to remove stains in the wash.

What preservative is used in the Ariel stain remover powders and spray?
Due to the nature of the products, preservatives are not required.

Where can I buy Ariel stain remover powders and spray?
Please visit the Ariel product page on this website and next to each product you will see where to buy.

Who makes this product?
These products are made under licence by Star Brands Ltd, a specialist British manufacturer of laundry products.

Why aren't they made by P&G like the other Ariel products that I buy?
P&G regularly make portfolio choices and implement different business models to deliver great value to our consumers and enhance long-term, sustainable growth of their business. They regularly review these choices based on evolving market trends and consumer needs. They believe the partnership with Star Brands is the best choice to successfully launch and drive these line extensions. P&G will continue to focus on Laundry detergents and Fabric Softeners, core segments of our expertise.

What is your animal testing policy?
We do not test products on animals, or request testing of products or ingredients by any supplier or third party and we check regularly with our suppliers for changes to the testing status of ingredients.

Is the packaging recyclable?
All the packaging used for the Ariel range is recyclable but please check with your local authority to ensure that they can handle these materials. With regard to the stain remover tubs we use 20% recycled content. The stain spray bottle contains 30% recycled content.

I have lost the scoop/there is no scoop in my Ariel stain remover powder - where can I get a replacement?
Please send us a message via the Contact Us page on the website to request a replacement scoop for Ariel Stain Remover Powders. For a replacement scoop for Ariel Powder Detergents, please visit www.pg.co.uk/contact-us or call P&G’s Consumer Relations team on 0800 085 0367 and the team will be happy to help you. P&G Consumer Careline (UK) office hours are: Monday – Friday, 9am – 5pm (UK time).

Where can I find more detailed information on how to use Ariel Laundry Cleanser?
There are more detailed instructions on how to use this product next to each product on the Ariel page of this website.

Is Ariel Laundry Cleanser safe for all fabrics?
This laundry cleanser will not discolour fabrics and can be used on most everyday fabrics and some delicates.

Does Ariel Laundry Cleanser kill all bacteria and viruses?
Ariel laundry cleanser kills 99.9% of bacteria and viruses* from your laundry even at low temperatures. Please follow usage instructions on back of pack. In wash usage kills 99.9% of bacteria. Our laundry cleanser meets British Standards BSEN 1276: 2009, EN 14476: 2013 + A1:2015.

Will Ariel Laundry Cleanser eliminate odours?
Yes, Ariel Laundry Cleanser will eliminate odour causing bacteria.

Someone has swallowed Ariel Laundry Cleanser - what do I do?
Call the following emergency number (+44 (0) 186 5407 333) and our 24-hour specialist team will be able to advise. If there is no time to do this, go straight to A&E and take the product packaging with you. Medical staff can then call the 24-hour number to find out more information on the ingredients. These can also be downloaded on the Ariel product page and resources page on this website.

Someone has got Ariel Laundry Cleanser in their eyes, what do I do?
Rinse eyes gently and thoroughly with clean water for several minutes. Remove contact lenses if present and easy to do and then go to A&E, taking the product packaging with you. Medical staff can then call the 24-hour number (+44 (0) 186 5407 333) to find out more information on the ingredients. These can also be downloaded on the Ariel product page and resources page on this website.

Someone has had an adverse skin reaction Ariel Laundry Cleanser - what do I do?
Do not continue using the product. If a product has come into direct contact with skin it may cause a reaction. Rinse the skin thoroughly with clean water for 10 minutes. If there is still a reaction after 30 minutes, visit your GP or A&E and take the product packaging with you. Medical staff can then call the 24-hour number to find out more information on the ingredients. These can also be downloaded on the Ariel product page and resources page on this website.

What is in Ariel Laundry Cleanser?
Our Ariel Laundry Cleanser contains a unique blend of ingredients that are designed to eradicate bacteria and viruses.

Safety Data Sheets for all products are available below in the Ingredients Data Sheets tab as downloads or please call our customer services team on +44 (0) 113 3855 618 and we will be happy to email or post copies to you.

Does Ariel Laundry Cleanser contain bleach?
Ariel Laundry Cleanser does not contain chlorine bleach.

Can I use Ariel Laundry Cleanser with detergent & or stain removers?
Yes, Ariel Laundry Cleanser is a laundry additive to kill 99.9% of bacteria during the rinse cycle. Therefore, you can use your preferred detergent and stain remover and wash as normal.

Can I use Ariel Laundry Cleanser with fabric conditioner?
Yes, Ariel Laundry Cleanser can be used with your preferred fabric conditioner.

What preservative is used in the Ariel Laundry Cleanser?
Laurylamine Dipropylenediamine. Per 100g contains: 1.2g of Didecyldimethylammonium Chloride.

Where can I buy Ariel Laundry Cleanser?
Please visit the Ariel product page on this website and next to each product you will see where to buy.

Who makes this product?
These products are made under licence by Star Brands Ltd, a specialist British manufacturer of laundry products.

Why aren't they made by P&G like the other Ariel products that I buy?
P&G regularly make portfolio choices and implement different business models to deliver great value to our consumers and enhance long-term, sustainable growth of their business. They regularly review these choices based on evolving market trends and consumer needs. They believe the partnership with Star Brands is the best choice to successfully launch and drive these line extensions. P&G will continue to focus on Laundry detergents and Fabric Softeners, core segments of our expertise.

What is your animal testing policy?
We do not test products on animals, or request testing of products or ingredients by any supplier or third party and we check regularly with our suppliers for changes to the testing status of ingredients.

Is the packaging recyclable?
All the packaging used for the Ariel Laundry Cleanser is recyclable but please check with your local authority to ensure that they can handle these particular materials.

Ariel

Where can I find more detailed information on how to use Lenor Crease Release?
There are more detailed instructions on how to use this product next to the product and its fragrance on the Lenor page of this website.

Is Lenor Crease Release safe for all fabrics?
Lenor Crease Release is safe for all colourfast washable fabrics. If you’re unsure about the fabric, we suggest testing an inside seam for colourfastness. Always wash the garment according to care tag instructions.

Will Lenor Crease Release eradicate the need for ironing?
Lenor Crease Release will help reduce the number of creases in your clothes and you may feel ironing is not necessary. You will get a more perfect result if you briefly iron the garment.

Someone has swallowed Crease Releaser - what do I do?
Call the following emergency number (+44 (0) 186 5407 333) and our 24-hour specialist team will be able to advise. If there is no time to do this, go straight to A&E and take the product packaging with you. Medical staff can then call the 24-hour number to find out more information on the ingredients. These can also be downloaded on the product pages and resources page on this website.

Someone has got Crease Releaser in their eyes, what do I do?
Rinse eyes gently and thoroughly with clean water for several minutes. Remove contact lenses if present and easy to do and then go to A&E, taking the product packaging with you. Medical staff can then call the 24-hour number (+44 (0) 186 5407 333) to find out more information on the ingredients. These can also be downloaded on the product pages and resources page on this website.

Someone has had an adverse skin reaction to Crease Releaser - what do I do?
Do not continue using the product. If a product has come into direct contact with skin it may cause a reaction. Rinse the skin thoroughly with clean water for 10 minutes. If there is still a reaction after 30 minutes, visit your GP or A&E and take the product packaging with you. Medical staff can then call the 24-hour number to find out more information on the ingredients. These can also be downloaded on the product pages and resources page on this website.

What is in Lenor Crease Release?
Our Lenor Crease Release contains a unique blend of ingredients that are designed to reduce creases, freshen clothes and make ironing easier.

Safety Data Sheets for this product is available as downloads on our resources page or please call our customer services team on +44 (0) 113 3855 618 and we will be happy to email or post copies to you.

Does Lenor Crease Release contain bleach?
Lenor Crease Release does not contain chlorine bleach.

What preservative is used in the Lenor Crease Release?
Laurylamine Dipropylenediamine

Where can I buy Lenor Crease Release?
Please visit the Lenor product page on this website and next to each product you will see where to buy.

Who makes this product?
These products are made under licence by Star Brands Ltd, a specialist British manufacturer of laundry products.

Why aren't they made by P&G like the other Lenor products that I buy?
P&G regularly make portfolio choices and implement different business models to deliver great value to our consumers and enhance long-term, sustainable growth of their business. They regularly review these choices based on evolving market trends and consumer needs. They believe the partnership with Star Brands is the best choice to successfully launch and drive these line extensions. P&G will continue to focus on Laundry detergents and Fabric Softeners, core segments of our expertise.

What is your animal testing policy?
We do not test products on animals, or request testing of products or ingredients by any supplier or third party and we check regularly with our suppliers for changes to the testing status of ingredients.

Is the packaging recyclable?
All the packaging used for the Lenor Crease Release is recyclable but please check with your local authority to ensure that they can handle these particular materials.

Hints and tips coming soon.

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Star Brands Ltd
Dunlop Rd, Redditch, B97 5XP